This Privacy Policy (“Policy”) describes how Expertvuw Private Limited (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards the personal information of users (“you” or “User”) in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. By accessing our website (www.expertvuw.com) or availing any of our services, you agree to be bound by the terms and conditions of this Policy.

We may collect personal information including but not limited to your name, contact details, Aadhaar number, PAN, date of birth, bank account details, cancelled cheques, share certificates, Demat account information, succession documents, affidavits, and any other document required for verification and compliance purposes. Additionally, we collect technical data such as your IP address, browser type, device identifiers, and usage data through cookies and other tracking technologies for performance analytics and system administration.

The information is collected solely for lawful purposes to facilitate IEPF claim filing, recovery of lost shares, processing legal documentation, verifying your identity, communicating updates about your case, and complying with statutory requirements under SEBI, MCA, and other regulatory bodies. We may also use this data for internal analysis, quality control, and enhancing customer experience. We do not collect or store payment card details through our platform.

By submitting your data to us, you expressly consent to its collection, storage, and processing as outlined in this Policy. If you provide personal data on behalf of another individual or entity, you warrant that you have obtained their consent and that they have been informed of this Policy. You retain the right to withdraw consent at any time; however, doing so may affect our ability to offer services.

We do not sell or rent your personal data. Disclosure of personal or sensitive data is limited to:

• (a) authorized personnel and consultants working on your case,
• (b) government authorities or regulators upon lawful request,
• (c) parties to whom we are legally obligated to disclose, or
• (d) corporate partners under strict confidentiality, for operational support. Any such disclosure will adhere to applicable legal requirements.

We take reasonable steps to ensure that your data is accurate, complete, and updated. You may request access or correction by writing to our Grievance Officer. We employ industry-standard security controls such as encrypted storage, limited access, regular audits, and secure document handling protocols. However, we cannot fully guarantee the security of data transmitted over the Internet; any transmission is at your own risk.

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as mandated by law. Once no longer required, such data is deleted in a secure manner. We do not knowingly collect personal data from minors under the age of 18 without parental consent. Our platform is intended for use by adults only.

If you have concerns about your data or wish to raise a complaint, you may contact us at info@expertvuw.in. We are committed to addressing complaints in a timely manner and aim to resolve all data-related grievances within 21 business days.

This Policy may be amended or updated from time to time without prior notice. All updates will be published on our website, and continued use of our services shall constitute acceptance of such revised Policy. We advise users to review this Policy periodically.