Home › Services › RTA Liaison & Shareholder Compliance Services

RTA Liaison Specialists — KFintech · Link Intime · Alankit · Bigshare · Cameo

KYC Mismatch. Name Error. Folio Problem. Signature Discrepancy. We Fix It — Directly With the RTA.

Direct coordination with all major Registrar and Transfer Agents on behalf of shareholders through expert RTA Liaison and Shareholder Compliance support — KYC updates, folio corrections, name and signature mismatches, PAN linking, bank mandate updates, and all shareholder compliance filings that require RTA interaction.

All Major RTAs Covered

99% Success Rate

Expert RTA Liaison and Shareholder Compliance

Pan-India & NRI Support

Claims Filed

0 +

Crores Recovered

₹ 0 +

Success Rate

0 %

Years Expertise

0 +

Is Your Case Claimable?

Get a free eligibility assessment within 2 business hours. Our IEPF specialist will verify your case on the MCA portal and tell you exactly what is recoverable, what documents you need, and what the realistic timeline looks like.

🔒 Strictly confidential. No charges for assessment. No obligation to proceed.

Understanding RTAs

What is a Registrar and Transfer Agent — and Why Does It Matter for Your Shares?

A Registrar and Transfer Agent — commonly referred to as an RTA — is an organisation appointed by a listed company to maintain its shareholder records. Every listed company in India works with an RTA to manage its folio database, process dividend payments, handle KYC compliance, and coordinate share transmission and dematerialisation requests. Professional Shareholder Compliance Services ensure that these records remain accurate and fully compliant before any transmission, dematerialisation, or IEPF filing is attempted.

When you need to update your address, correct a name mismatch, link your PAN to your folio, update your bank details for dividend credit, or resolve a signature discrepancy — you are dealing with the RTA. Not the company directly. Not SEBI. Not the stock exchange. The RTA.

The challenge is that each RTA has its own procedures, its own document requirements, its own submission formats, and its own processing timelines. What works for a KFintech submission may not work for Link Intime. A form that is accepted by Alankit may be rejected by Bigshare for a formatting reason. Self-service attempts — particularly for complex corrections — frequently result in rejection, delays, and repeated follow-up cycles. This is where structured RTA Liaison Services become essential for avoiding repeated rejections and delays.

We work with all major RTAs on a daily basis. We know their specific requirements, their submission addresses, their processing timelines, and their escalation contacts. When a shareholder needs something done with an RTA, our RTA Liaison and Shareholder Compliance team gets it done efficiently and correctly.

Major RTAs We Work With

KFintech (formerly Karvy Computershare)
Manages shareholder records for a large number of BSE and NSE-listed companies.
Submission: Online portal + physical submission where required.
Link Intime India Pvt. Ltd.
One of India’s largest RTAs — manages records for hundreds of major listed companies.
Submission: Physical submission often required. Specific format requirements.
Alankit Assignments Ltd.
RTA for a significant number of mid-cap and large-cap companies.
Submission: Physical submission with specific document format requirements.
Bigshare Services Pvt. Ltd.
RTA for a growing number of listed companies across sectors.
Submission: Physical or online depending on the service type.
Cameo Corporate Services Ltd.
Primarily serves South India-headquartered listed companies.
Submission: Physical submission with state-specific format requirements.
MAS Services Ltd.
Serves a significant number of listed companies particularly in Northern India.

Note: Our RTA Liaison and Shareholder Compliance team works across all major RTAs and in-house registrar departments to resolve shareholder record issues efficiently.

Our Services

What We Handle for You

From IEPF-5 filing to share transmission after death — our services cover every dimension of investor wealth recovery under one specialist team.

What it is IEPF-5 Claim Filing

IEPF-5 is the government-mandated form for claiming a refund of shares and dividends transferred to the IEPF Authority. Filing is done on the MCA21 portal and requires a Digital Signature Certificate (DSC) from the claimant. Errors in this form — wrong Nodal Officer details, PAN mismatch, incorrect share quantity, missing Indemnity Bond — result in outright rejection with no recourse except re-filing after six to eight months.

Who Needs This

Original shareholder whose shares were transferred to IEPF due to 7 years of unclaimed dividends
Legal heir of a deceased shareholder whose portfolio was transferred to IEPF
NRIs with ancestral or inherited shares now held by the IEPF Authority
Investors who received a rejection notice from IEPF on a prior self-filed IEPF-5

What We Do — Step by Step

1 Portfolio Audit & IEPF Verification

We cross-check the MCA IEPF portal, RTA records, and company websites to confirm which shares and dividend amounts have been transferred and in what quantities.

2 Document Collection & KYC Alignment

We prepare a tailored document checklist. We then perform critical KYC pre-alignment — verifying your current data matches RTA records exactly. This step prevents the most common cause of IEPF claim rejection.

3 IEPF-5 Preparation & DSC Arrangement

We prepare the IEPF-5 form with complete accuracy, coordinate DSC procurement if required, and prepare the Indemnity Bond and Advance Receipt.

4 Filing on MCA21 Portal

Submission is done under expert supervision. A Service Request Number (SRN) is generated as your unique claim reference. Physical document submission to the company’s Nodal Officer is coordinated simultaneously.

5 Follow-up with Nodal Officer & IEPF Authority

We track your claim through company verification, IEPF Authority verification, and MCA approval stages — providing regular status updates throughout.

Typical Timeframe

6–12 months (govt. processing dependent)

Key Risk

KYC mismatch / incorrect Nodal Officer details

What it is — Duplicate Share Certificate Recovery

A lost, stolen, or damaged share certificate does not mean lost shares — but it does mean the shares are frozen. They cannot be sold, transferred, or dematerialised until a duplicate certificate is issued by the company through a defined legal process. This process requires an FIR, a notarised affidavit, an indemnity bond, newspaper publication, and a formal application to the company’s RTA. A stop transfer notice must also be filed immediately to prevent any fraudulent transfer while the process is underway.

Who Needs This

Shareholders who have lost or cannot locate their original physical share certificate
Shareholders whose certificate was stolen — requiring an FIR for theft specifically
Shareholders whose certificate is damaged, torn, water-damaged, or partially destroyed
Legal heirs of a deceased shareholder who cannot find the certificates during estate settlement

What We Do — Step by Step

1 Stop Transfer Notice — Filed on Day 1

We immediately file a stop transfer notice with the company’s RTA to protect your shares from fraudulent transfer while the duplicate process is underway. This step is done before anything else.

2 FIR Filing at Local Police Station

We prepare the FIR draft with all required details — certificate number, folio number, company name, number of shares, and circumstances of loss — and guide you through the filing process at the correct police station.

3 Notarised Affidavit & Indemnity Bond

We draft and arrange notarisation of the affidavit of loss and the indemnity bond, indemnifying the company against any future claim arising from the lost certificate. Format varies by company — we prepare it correctly.

4 Newspaper Publication

We arrange publication of a public loss notice in two newspapers — one English national paper and one vernacular state paper — simultaneously, and obtain published copies for the RTA submission package.

5 RTA Application & Follow-Up

We compile the complete document package and submit the formal duplicate certificate application to the company’s RTA or registrar. We follow up until the duplicate certificate is issued and physically verified.

Typical Timeframe

45–75 days (standard lost certificate cases)

NEXT STEP

Dematerialisation of the duplicate certificate

What it is — Share Transmission After Death

When a shareholder passes away, their shares do not transfer to family members automatically. The legal process — called transmission of shares — must be formally applied for by the heir or registered nominee. Until transmission is completed, no one can sell, transfer, or dematerialise the deceased’s shares. The documentation required depends on whether a nominee was registered, whether a will exists, and whether shares are held in demat or physical form.

Who Needs This

Legal heirs or nominees of a deceased shareholder seeking to transfer shares to their name
Families where no nominee was registered and a succession certificate is required
Cases where the deceased held shares in physical certificate form requiring RTA coordination
NRI legal heirs managing the inheritance of Indian shareholdings from abroad

What We Do — Step by Step

1 Case Assessment & Pathway Determination

We identify which of four transmission scenarios applies: nominee + demat shares, nominee + physical shares, no nominee (legal heir cert), or no nominee + shares already transferred to IEPF. Each has a different process and timeline.

2 Legal Heir or Succession Certificate Coordination

For no-nominee cases, we initiate the succession certificate or legal heir certificate process simultaneously with document collection — through the correct revenue authority or civil court for the deceased’s state of residence.

3 Document Preparation & RTA-Specific Formatting

We prepare the complete transmission request in the exact format required by the specific RTA — KFintech, Link Intime, Alankit, Bigshare, or Cameo — each has different requirements. Incorrect formats cause rejections.

4 RTA Submission & Certificate Surrender

We submit the full transmission request with all supporting documents. For physical certificate cases, original certificates are surrendered to the RTA at this stage as part of the process.

5 Follow-up with Nodal Officer & IEPF Authority

RTA Processing & Demat Credit Confirmation We follow up with the RTA through to approval and confirm shares are credited to the heir’s demat account. If any shares have also been transferred to IEPF, we manage that IEPF-5 filing in parallel.

Typical Timeframe

30–60 days (nominee + demat) · 3–6 months (no nominee)

KEY RISK

Wrong succession document / submission in incorrect RTA format

What it is — Unclaimed Dividend Recovery

Dividends declared by a listed company but not credited to the shareholder accumulate as unclaimed amounts. Dividends held by the company for fewer than seven years can be claimed directly from the company without filing an IEPF-5. Once the seven-year threshold is crossed, both the dividend amounts and the corresponding shares are transferred to IEPF and require a formal claim. Outdated bank mandates, address changes, and unlinked PAN are the most common causes of unclaimed dividends.

Who Needs This

Shareholders whose dividend credits have stopped due to a changed, closed, or merged bank account
Investors whose registered address with the RTA is outdated, causing dividend warrants to be returned
Shareholders whose PAN is not linked to the folio — triggering a SEBI-mandated dividend freeze
Legal heirs managing a deceased investor’s portfolio where years of dividends were never received

What We Do — Step by Step

1 Portfolio Audit & IEPF Verification

We cross-check the MCA IEPF portal, RTA records, and company websites to confirm which shares and dividend amounts have been transferred and in what quantities.

2 KYC & Bank Mandate Update (Pre-IEPF Cases)

For dividends still held by the company, we update the bank mandate and address with the RTA in the correct format for each specific RTA — restoring dividend flow and enabling recovery of accumulated unpaid amounts.

3 Direct Company Claim (Dividends Under 7 Years)

Where dividends are in the company’s unpaid dividend account and have not yet reached the 7-year IEPF threshold, we submit a direct dividend recovery application to the company with updated banking details.

4 IEPF-5 Filing (Dividends Over 7 Years)

Where dividends have already been transferred to IEPF, we file the IEPF-5 form on the MCA21 portal. The dividend recovery component is included in the same claim as any share recovery — one coordinated filing.

5 Credit Confirmation & Mandate Activation

We verify that recovered dividend amounts are credited to the correct account — NRO/NRE for NRI clients, standard bank for resident Indians — and confirm the dividend mandate is updated to ensure future dividends arrive correctly.

Typical Timeframe

30–90 days (pre-IEPF) · 6–12 months (post-IEPF transfer)

KEY RISK

Unlinked PAN / outdated bank mandate causing continued dividend failure

What it is — Legal Heir IEPF Claims

When a shareholder passes away and their shares have been transferred to IEPF, the legal heir cannot file a standard IEPF-5 claim alone. They must first formally establish their legal right to the assets through a legal heir certificate (from a revenue authority) or a succession certificate (from a civil court) — and then combine that documentation with the IEPF-5 filing. This combined process is more complex, takes longer, and requires specific legal documentation that varies by state.

Who Needs This

Legal heirs of a deceased shareholder whose shares and dividends have been transferred to IEPF
Families where no nominee was registered and a civil court succession certificate is required
NRI legal heirs inheriting Indian shares where both succession documentation and IEPF filing are needed
Cases where a prior IEPF heir claim was rejected due to incorrect or missing succession documentation

What We Do — Step by Step

1 Case Assessment & Legal Document Determination

We assess whether a legal heir certificate (revenue authority, 15–45 days) or succession certificate (civil court, 3–6 months) is required — based on your state, the value of assets, and the specific RTA’s or IEPF Authority’s requirements.

2 Succession or Legal Heir Certificate Process

We manage the entire legal documentation process — petition drafting, court filing, public notice publication, and hearing coordination — through our legal panel across all Indian states. No separate lawyer engagement needed.

3 IEPF-5 Preparation in Parallel

While succession documentation is being processed, we simultaneously prepare the IEPF-5 form, perform KYC pre-alignment with RTA records, and assemble the complete document package — so filing happens immediately when the certificate is issued.

4 Combined Filing — IEPF-5 + Succession Documents

We submit the IEPF-5 on the MCA21 portal together with the succession certificate, death certificate, heir identity proof, and all required indemnity documentation — as a single coordinated package to the Nodal Officer.

5 IEPF Authority Follow-Up & Demat Credit

We track the claim through company-level verification and IEPF Authority review — escalating via SEBI SCORES where statutory timelines are exceeded — through to final confirmation of shares credited to the heir’s demat account.

Typical Timeframe

9–15 months (includes succession certificate process

Requires

Legal heir certificate or succession certificate

Not sure where to begin? Talk to an IEPF specialist.

Our Services

Every RTA Service You Need — Handled by Specialists

From a simple address update to a complex folio consolidation — we handle every type of RTA interaction on behalf of shareholders. Here is a complete reference of the Shareholder Compliance Services we manage.

Name Correction and Mismatch Resolution

The name on your folio or share certificate does not exactly match your current PAN card or Aadhaar — due to initials, spelling variations, abbreviated names, or name changes after marriage. RTAs require an exact match before processing transmission, dematerialisation, or KYC updates. This is one of the most common Shareholder Folio Compliance Services requested by shareholders with older holdings.

What we do:

Identify the exact nature and extent of the mismatch
Determine the correct supporting documents required by the specific RTA
Prepare the supporting affidavit, gazette notification, or marriage certificate as applicable
Submit the name correction request to the RTA in the correct format
Follow up through to confirmation of the corrected folio record

Common causes: Initials vs. full name, spelling variations, marriage name change, father’s name included vs. excluded

Timeline: 15–30 working days after submission

Signature Update and Mismatch Resolution

The signature on your folio record or original share certificate does not match your current signature — a very common issue with folios opened 15 to 30 years ago. RTAs reject transmission and dematerialisation requests where a signature mismatch is detected. Accurate signature records are critical to successful RTA Coordination for Share Recovery and transmission filings.

What we do:

Prepare the signature update request in the RTA-specific format
Compile supporting identity documents required for signature verification
Submit the update request with banker’s attestation or notarised verification where required
Confirm the updated signature record with the RTA before initiating downstream processes

Timeline: 15–21 working days after submission

PAN Linking and Folio KYC Update

SEBI mandates that all shareholder folios must be linked to a valid PAN card (Income Tax Department). Folios without PAN linkage have dividend payments frozen and are classified as non-KYC-compliant — preventing dematerialisation and transmission from being processed. This is one of the most important RTA Liaison and Shareholder Compliance requirements under current SEBI regulations.

What we do:

Identify all folios requiring PAN linkage for the shareholder
Prepare and submit PAN linking requests to the relevant RTAs
Submit the full KYC update package — PAN, Aadhaar, bank details, and contact information — simultaneously
Confirm KYC compliance status after processing
Complete Shareholder Compliance Services review before submission

Note: SEBI’s 2023 KYC mandate requires PAN-Aadhaar linking as a prerequisite for all folio KYC compliance. We verify this linkage before submission.

Timeline: 7–21 working days depending on RTA

Bank Mandate Update for Dividend Credit

Dividends are credited electronically to the bank account registered against the folio in the RTA's records. If that account has been closed, changed, or the IFSC code has changed due to a bank merger, dividend credits fail and the amounts accumulate as unclaimed — eventually triggering IEPF transfer after seven years. This correction frequently forms part of larger RTA Coordination for Share Recovery cases.

What we do:

Prepare the bank mandate update form in the RTA-specific format
Compile supporting documents — cancelled cheque, bank passbook, PAN card
Submit the update to the correct RTA with all required documentation
Confirm the updated bank details are reflected in the folio record
Advise on claiming any accumulated unclaimed dividends after the update
For shareholders facing dividend credit failures, RTA Liaison and Shareholder Compliance support ensures bank records are updated correctly and accepted by the relevant RTA.

Timeline: 7–15 working days after submission

Address Update and Correspondence Record Correction

An outdated address in the RTA's records means dividend warrants, annual reports, and shareholder notices are not reaching the shareholder. Address updates must be submitted to each RTA separately — there is no single centralised update. Maintaining accurate records is a key component of Shareholder Folio Compliance Services.

What we do:

Identify all RTAs where the address needs to be updated
Prepare address update requests for each RTA simultaneously
Submit with supporting address proof — Aadhaar, utility bill, or passport
Confirm updated address records across all RTAs

Timeline: 7–15 working days per RTA

Email and Mobile Number Registration

SEBI now requires that shareholders have a registered email address and mobile number against their folio for all electronic communications — including dividend credit notifications, annual report dispatch, and OTP-based transactions.

What we do:

Register or update email ID and mobile number across all relevant folios
Coordinate across multiple RTAs where the shareholder holds folios with different companies
Confirm registration and advise on OTP-based access to online RTA portals
Maintaining updated communication records is an important part of RTA Liaison and Shareholder Compliance, especially for shareholders preparing for transmission, dematerialisation, or IEPF claims.

Timeline: 7–15 working days

Folio Consolidation

A shareholder may hold multiple folios for the same company — created due to multiple purchases at different times, different addresses registered, or legacy certificate-era accounts. Multiple folios complicate KYC compliance, dividend credit, and transmission. Consolidation merges all folios into a single record. Folio consolidation is one of the most valuable Shareholder Folio Compliance Services for long-term investors.

What we do:

Identify all folios under the same PAN for the same company
Prepare folio consolidation request in the RTA-specific format
Coordinate surrender of physical certificates where applicable
Confirm consolidated folio record after processing

Timeline: 21–45 working days

Demat-Folio Linkage and Mismatch Resolution (NSDL)

Where a shareholder's demat account details do not match their folio records — due to different PAN, different name spelling, or different address — IEPF claims and transmission requests are rejected. Resolving the demat-folio linkage mismatch is a prerequisite for successful IEPF recovery. This issue is frequently discovered during RTA Coordination for Share Recovery and IEPF claim preparation.

What we do:

Identify the exact nature of the mismatch between demat account KYC and folio records
Determine whether the correction should be made at the RTA level or the DP level
Prepare and submit the correction request to the appropriate authority
Verify alignment between demat and folio records before any IEPF or transmission filing

Timeline: 15–30 working days depending on RTA and DP

Transmission of Shares — RTA Submission

For deceased holder cases, the transmission request and supporting documentation are submitted to the RTA after the legal heir certificate or succession certificate is obtained. We manage the complete RTA submission for transmission cases as part of our Share Transmission Services — and coordinate it directly within our RTA liaison framework.

Timeline: 30–60 days after document submission

(Full details on our Share Transmission Services page)

IEPF Pre-Filing KYC Alignment

A specialised service that is a prerequisite for all IEPF-5 claims. Before filing IEPF-5, all KYC data — name, address, PAN, bank details — must exactly match the RTA's folio records. Any mismatch causes rejection of the IEPF claim. This step is a core component of our RTA Liaison and Shareholder Compliance process.

What we do:

Cross-check current KYC data against RTA folio records
Identify all mismatches — name, signature, address, PAN, bank details
Submit corrections to the RTA and confirm alignment before IEPF-5 is filed
This step is included as standard in all our IEPF claim filing engagements

Timeline: 7–21 working days for corrections

Why Self-Service Fails

Why Dealing With RTAs Directly Is More Difficult Than It Should Be

RTAs manage millions of folios across thousands of companies. Their processes are built for compliance — not convenience. Most failed submissions occur because shareholders underestimate the complexity of RTA Liaison Services across multiple RTAs.

No Standardised Process Across RTAs

Each RTA has different forms, different document requirements, different submission addresses, and different processing timelines. What works for KFintech will not necessarily work for Link Intime. There is no single standardised process — and RTAs do not always make their requirements easily accessible online.

Physical Submission Still Required for Many Services

Despite the availability of online portals, many RTA services — particularly name corrections, signature updates, and transmission requests — still require physical document submission to a specific address. Submitting to the wrong address, or submitting online when physical submission is required, results in the request being ignored or returned.

Rejection for Minor Documentation Errors

RTAs reject submissions for reasons that may seem minor — a form not in the prescribed format, an affidavit that is not in the correct wording, a photograph that does not meet specifications, or a document that has not been attested in the required manner. Each rejection requires a fresh submission and adds weeks to the timeline.

Limited and Slow Response to Shareholder Queries

RTA customer service — whether by phone or email — is often slow and provides limited guidance on specific case requirements. Shareholders frequently receive generic responses that do not address their specific situation. Without the right contacts and escalation channels, cases can sit without progress for months.

Escalation Channels Are Not Publicly Known

When a submission is delayed beyond the expected processing time, effective escalation requires knowledge of the correct internal contacts within the RTA, the SEBI SCORES complaint mechanism, and where necessary the company's compliance officer. Most shareholders are unaware of these escalation channels. Our RTA Liaison Services team uses established escalation channels to accelerate delayed cases.

Multiple RTAs Must Be Addressed Separately

A shareholder who holds shares in ten companies across three different RTAs must submit separate requests to each RTA — in each RTA's specific format. Managing this simultaneously is time-consuming and error-prone without specialist support.

Our Process

How We Handle Your RTA Liaison and Shareholder Compliance Case — Step by Step

Free Consultation & Issue Identification

We review your folio details, identify all RTAs involved, and diagnose the specific compliance issues — name mismatch, signature discrepancy, missing PAN linkage, outdated bank mandate, or other. We give you a clear picture of all the corrections required, the correct process for each, and a realistic timeline. We identify all compliance gaps before beginning any Shareholder Compliance Services engagement.

No charges at this stage.

Document Checklist & Preparation

We issue a tailored document checklist based on the specific corrections required and the RTAs involved. We prepare all forms, affidavits, and supporting documents in the correct format for each RTA — including notarisation where required. Every document is reviewed under our RTA Liaison and Shareholder Compliance framework before submission to minimise the risk of rejection.

Submission to RTAs

We submit all correction requests to the relevant RTAs simultaneously — whether online, physical, or both — with complete documentation. All submissions are handled under our structured RTA Liaison Services framework.

Follow-Up and Deficiency Resolution

We follow up with each RTA at regular intervals. Any deficiency notices or queries from the RTA are responded to within 48 hours. Where RTAs exceed reasonable processing timelines, we escalate through appropriate channels — including SEBI SCORES where necessary.

Confirmation and Next Steps

We confirm that all corrections are reflected in the folio records and provide documentation. Where required, we immediately initiate RTA Coordination for Share Recovery processes such as IEPF claims, transmission, or dematerialisation.

Documents Required

General Document Reference for RTA Services

The exact documents depend on the specific service and the RTA involved. Your case manager will provide a service-specific and RTA-specific checklist after the free consultation. Document requirements vary depending on the specific Shareholder Folio Compliance Services involved.

Standard Identity Documents

All RTA Services

NRI-Specific Documents

Service-Specific Additional Documents

Name Correction
→ Affidavit of name identity (notarised)
→ Gazette notification (if name change was gazetted)
→ Marriage certificate (if name change due to marriage)
Signature Update
→ Banker's attestation of new signature
→ Notarised affidavit confirming signature change
→ Identity proof with current signature
Bank Mandate Update
→ Cancelled cheque (new bank account)
→ Bank passbook copy (showing IFSC and account number)
Address Update
→ Aadhaar card (showing new address)
→ Utility bill (electricity, gas, telephone — not older than 3 months)
→ Passport (if address proof differs)
PAN / KYC Update
→ PAN card copy
→ Aadhaar card copy
→ Self-attested declaration confirming KYC details

Why Expertvuw

Why Choose Expertvuw for RTA Liaison and Shareholder Compliance

We Know Every RTA's Specific Requirements

KFintech, Link Intime, Alankit, Bigshare, Cameo, and MAS all have different forms, different submission addresses, different processing timelines, and different escalation contacts. We work with all of them on a daily basis. There is no learning curve — and no trial and error at your expense.

We Handle Multiple RTAs Simultaneously

Where a shareholder holds folios across multiple RTAs — which is common for investors with diversified portfolios — we submit all correction requests simultaneously rather than sequentially. Our integrated Shareholder Compliance Services approach significantly reduces timelines.

We Prepare All Documents In-House

All affidavits, forms, attestation letters, and covering correspondence are prepared by us in the exact format required by each RTA. You do not need to source forms independently or engage a separate document preparation service.

We Resolve Issues Before They Become Blockers

Many RTA compliance issues — PAN not linked, outdated bank mandate, name mismatch — are only discovered when a shareholder attempts to initiate a transmission or IEPF claim. At that point, the compliance issue causes a rejection and adds months to the recovery timeline. We identify and resolve these issues proactively — as a first step in every IEPF and transmission engagement. This proactive review is a key part of our RTA Liaison and Shareholder Compliance methodology.

We Escalate When RTAs Delay

When an RTA exceeds its stated processing timeline — which is not uncommon — we escalate through formal written communication to the RTA's compliance team, the company's compliance officer, and if necessary through the SEBI SCORES investor grievance mechanism. Most shareholders are unaware these escalation channels exist. Delayed cases often require specialist RTA Coordination for Share Recovery and escalation support.

Full NRI Remote Service

All RTA liaison services are available to NRI shareholders remotely. We manage document preparation, apostille coordination, submission, and follow-up entirely from India on your behalf. No India visit required. Our remote RTA Liaison Services are available to shareholders worldwide.

Frequently Asked Questions

RTA Liaison & Shareholder Compliance — Your Questions Answered

What is an RTA and why do I need to deal with one?

A Registrar and Transfer Agent (RTA) is an organisation appointed by a listed company to maintain its shareholder records — including KYC details, dividend payment mandates, and folio records. Whenever you need to update your address, correct your name, link your PAN, update your bank details, or initiate a transmission request, you are dealing with the RTA — not the company directly. The RTA is the custodian of your folio record and all changes must go through them. This is why professional RTA Liaison and Shareholder Compliance support can save significant time and effort.

Which RTA manages my shares?

The RTA varies by company. You can identify the RTA for a specific company by checking the company’s investor relations page, the latest annual report, or the BSE/NSE shareholder information section. The most common RTAs in India are KFintech, Link Intime, Alankit, Bigshare, and Cameo. We identify the correct RTA for all companies in your portfolio as part of the free consultation.

My name on the share certificate is different from my PAN. Can this be fixed?

Yes. Name mismatches between share certificates or folio records and current PAN or Aadhaar are very common — particularly with older holdings. The correction process involves submitting a notarised affidavit, and in some cases a gazette notification or marriage certificate, to the RTA. The exact document requirement depends on the nature of the mismatch and the specific RTA. We manage the entire correction process. Document accuracy is one of the most important factors in successful RTA Liaison and Shareholder Compliance submissions.

Why have my dividends stopped arriving?

The most common reasons are: the bank account registered with the RTA has been closed or changed; the IFSC code has changed due to a bank merger; the address registered with the RTA is outdated and dividend warrants are being returned undelivered; or the PAN is not linked to the folio, causing dividend credits to be frozen under SEBI’s KYC mandate. We diagnose the specific cause and resolve it with the RTA. Resolving these issues is a common part of our Shareholder Compliance Services engagement.

How do I update my bank details with my RTA?

You need to submit a bank mandate update form — in the RTA’s specific format — along with a cancelled cheque and bank passbook copy to the RTA. Each RTA has a different form and different submission requirements. Online submission is available for some RTAs and services, but physical submission is still required in many cases. We prepare and submit the bank mandate update on your behalf for all RTAs involved.

What is SEBI's KYC mandate and how does it affect my shares?

SEBI has mandated that all shareholder folios must be fully KYC-compliant — with PAN linked to Aadhaar, a valid bank account registered for dividend credit, and current email and mobile details registered. Folios that are not KYC-compliant have their dividend payments frozen. Non-compliant folios cannot be used for transmission, dematerialisation, or IEPF claims until compliance is restored. International clients regularly use our RTA Liaison and Shareholder Compliance support to manage Indian shareholder records remotely.

I have multiple folios for the same company. Can they be merged?

Yes. Multiple folios for the same company under the same PAN can be consolidated into a single folio through a folio consolidation request to the RTA. This simplifies KYC management, dividend receipt, and any future transmission or transmission. We manage folio consolidation as a standard RTA liaison service.

How long does a typical RTA correction take?

Timelines vary by RTA and service type. Simple updates — bank mandate, address, email registration — typically take 7 to 15 working days. Name corrections and signature updates take 15 to 30 working days. Folio consolidation takes 21 to 45 working days. We provide a specific timeline estimate for your case after the free consultation and follow up proactively if processing exceeds the stated timeline.

Can Expertvuw handle RTA liaison for NRI shareholders?

Yes. All our RTA liaison services are available to NRI shareholders. We manage the preparation of apostilled or notarised documents, coordinate all physical submissions to Indian RTAs, and handle all follow-up and escalation on your behalf. No India visit is required.

Is RTA liaison included in Expertvuw's IEPF and transmission services?

Yes. For all IEPF claim filing and share transmission engagements, RTA liaison and KYC pre-alignment are included as standard components of our process — not charged separately. Any KYC corrections or folio updates required RTA Coordination for Share Recovery before an IEPF-5 filing or transmission submission are identified and resolved as part of the same engagement.

RTA Problems Are Solvable. We Solve Them Every Day.

Whether it is a name mismatch blocking your IEPF claim, an outdated bank mandate causing years of unclaimed dividends, or a PAN linkage issue freezing your folio, our RTA Liaison and Shareholder Compliance specialists have resolved it before. Start with a free consultation and get a clear resolution plan within 2 business hours.