Share Recovery Privacy Policy

IMPORTANT NOTICE TO ALL VISITORS AND CLIENTS:

Expertvuw Management Pvt. Ltd. is a private, independent consultancy. We are not affiliated with, endorsed by, or acting as an official agent of the Investor Education and Protection Fund Authority (IEPF), the Ministry of Corporate Affairs (MCA), the Securities and Exchange Board of India (SEBI), any Registrar and Transfer Agent (RTA), or any other government body or statutory authority.

All services provided by Expertvuw are rendered as a professional consultancy engaged voluntarily by clients. We act exclusively on the basis of valid written authorisation from the claimant. All applications, submissions, and communications with regulatory authorities are made in the claimant’s name. Expertvuw does not represent itself as a government body or official channel for any regulatory process.

PART A — DISCLAIMER

This Disclaimer forms an integral part of this Policy. It governs the relationship between Expertvuw Management Pvt. Ltd. and all persons who access this website or engage our services, and defines the scope and limitations of our role in connection with regulatory processes.

A1.  Nature of Services and Independent Status

Expertvuw Management Pvt. Ltd. is a private company incorporated under the Companies Act, 2013, providing professional consultancy services in the field of unclaimed share recovery, IEPF claim filing, share transmission, Physical Shares to Demat, Duplicate Share Certificate Recovery, legal heir and succession documentation, RTA liaison, and NRI wealth recovery.

We operate as an independent professional consultancy. Our engagement with clients is governed by a voluntary service agreement. Nothing in our service relationship, our website content, or our communications constitutes or implies any official status, government recognition, or affiliation with any regulatory authority.

Legal basis for our work: Engaging a professional consultant to assist with IEPF claims, share recovery, and related regulatory filings is entirely lawful under Indian law. The IEPF (Accounting, Audit, Transfer and Refund) Rules, 2016, the Companies Act, 2013, and SEBI regulations do not prohibit claimants from obtaining professional assistance for regulatory filings. Clients retain full ownership of their claim and all decisions.

A2.  Role as Authorised Representative

Expertvuw acts solely on the basis of express written authorisation provided by the claimant. This authorisation may take the form of a Power of Attorney, a Letter of Authorisation, or any other written instrument as required by the applicable regulatory process.

In all dealings with regulatory authorities, RTAs, company Nodal Officers, and government portals, Expertvuw acts in the capacity of an authorised representative of the claimant. All applications, forms, submissions, and correspondence are filed in the name of the claimant. Expertvuw does not file claims in its own name or assert ownership over any client asset.

The claimant retains full legal ownership of their shares, dividends, and all associated assets at all times. Expertvuw’s role is limited to process management, documentation preparation, and regulatory liaison on the claimant’s behalf.

A3.  No Guarantee of Regulatory Outcomes

Regulatory decisions — including IEPF claim approvals, share transmissions, RTA processing outcomes, and all other determinations made by government authorities — are made exclusively by the relevant authority in their independent statutory capacity. Expertvuw has no authority to direct, influence, or guarantee the outcome of any regulatory decision.

Our stated success rates are based on historical case outcomes and reflect the quality of our documentation, process management, and regulatory coordination. They do not constitute a guarantee of any specific outcome in any individual case. Case outcomes depend on the availability and accuracy of documents, the claimant’s individual facts, applicable regulatory requirements, and the discretion of the relevant authority.

A4.  Regulatory Authority Disclaimer

Certain regulatory authorities in India, including the IEPF Authority and various RTAs, have issued guidance or public communications suggesting that claimants should process applications themselves and that the process is straightforward. Expertvuw acknowledges this position.

However, Expertvuw’s experience across thousands of cases demonstrates that a significant proportion of claims involve documentation complexities, procedural requirements, and regulatory coordination that many claimants find difficult to navigate without professional support. The decision to engage professional assistance is entirely the claimant’s own and is made freely and voluntarily.

Expertvuw does not disparage any government authority, RTA, or regulatory body. We work within the applicable regulatory framework and cooperate with all authorities in the normal course of our work.

A5.  Fee Transparency

Expertvuw charges professional fees for services rendered. Our fee structure is disclosed to clients before engagement and is governed by the service agreement between Expertvuw and the client. Fees are charged for professional services — documentation preparation, regulatory filing, case management, and liaison — and not for access to any government scheme, portal, or benefit to which the claimant is independently entitled.

Clients are never required to pay a fee to any government authority, RTA, or official body through Expertvuw. All government fees or statutory charges, if applicable, are paid directly by or on behalf of the claimant as disclosed in the engagement.

A6.  Website Content and Accuracy

The content on this website is provided for general information purposes only. While we make reasonable efforts to ensure accuracy and currency of information, regulatory frameworks, procedural requirements, and statutory provisions change from time to time. Nothing on this website constitutes legal advice.

Visitors should verify current regulatory requirements independently before making any decision. For specific legal advice, consult a qualified advocate or Company Secretary.

A7.  Third-Party Links and External Resources

Our website may contain links to government portals, regulatory websites, or other third-party resources for reference purposes. Expertvuw does not control the content of these external sites and accepts no responsibility for their accuracy, availability, or content. Links are provided for convenience only and do not imply endorsement.

PART B — PRIVACY POLICY

This Share Recovery Privacy Policy governs the collection, use, storage, and protection of personal data provided to Expertvuw Management Pvt. Ltd. through this website or while engaging our share recovery services. This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

By accessing this website or engaging our services, you confirm that you have read and understood this Policy.

B1.  Data Controller Identity

B2.  Personal Data We Collect

We collect personal data that is necessary to provide our services and to comply with applicable legal and regulatory requirements. The categories of data we collect include:

The information collected under this Share Recovery Privacy Policy is limited to what is reasonably necessary to deliver our services.

Identity and Contact Data

• Full name, date of birth, nationality
• Postal address, email address, phone number
• Relationship to the claimant (in cases involving legal heirs or authorised representatives)

Identity Verification Documents

• PAN card, Aadhaar card, passport, or other government-issued identity proof
• Photograph as required for regulatory submissions

Financial and Shareholding Data

• Folio numbers, demat account details, DP ID and client ID
• Share certificates, dividend warrants, bank account details, cancelled cheques
• Details of unclaimed dividends, share quantities, company names

Legal and Succession Documents

• Legal heir certificates, succession certificates, death certificates
• Probate orders, letters of administration, wills (where applicable)
• Affidavits, indemnity bonds, and notarised or apostilled documents

Technical Data

• IP address, browser type, device identifiers, and usage data collected via cookies and analytics tools for website performance and security

We collect only the data that is reasonably necessary for the purpose for which it is collected. We do not collect payment card details through our platform.

B3.  Purpose and Legal Basis for Processing

We process personal data for the following purposes:

All processing activities described in this Share Recovery Privacy Policy are undertaken only for legitimate business and regulatory purposes.

• To assess, prepare, and file IEPF claims, share transmission applications, demat requests, and related regulatory submissions on behalf of clients
• To verify the identity of clients and claimants as required by regulatory authorities
• To correspond with RTAs, company Nodal Officers, IEPF Authority, and other regulatory bodies in the course of case management
• To communicate case updates, status reports, and document requirements to clients
• To comply with applicable legal and statutory obligations
• To maintain records of services rendered for audit and quality purposes
• To analyse website usage and improve our digital services (technical data only)

The legal basis for processing is: (a) performance of a contract with the client; (b) compliance with a legal obligation; and (c) legitimate interests of Expertvuw in operating a professional consultancy.

B4.  Sensitive Personal Data

Certain data we collect — including PAN, Aadhaar, bank account details, and health information in specific cases — constitutes Sensitive Personal Data or Information (SPDI) under the SPDI Rules, 2011, and personal data under the DPDP Act, 2023.

We collect SPDI only with your express prior written consent. You have the right to withdraw consent at any time by writing to info@expertvuw.in. Withdrawal of consent may affect our ability to provide services where such data is required by the relevant regulatory authority.

We do not use SPDI for any purpose beyond what is disclosed in this Policy and in your service engagement letter.

B5.  Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. Disclosure is limited strictly to the following categories:

Any disclosure made under this Share Recovery Privacy Policy is restricted to authorised parties involved in the client’s case.

• Regulatory Authorities and Government Bodies
  We disclose client data to IEPF Authority, MCA portals, RTAs (including KFintech, Link Intime, Alankit, Bigshare, and Cameo), company Nodal Officers, and other statutory authorities to the extent required to process the client’s case. Such disclosure is made in the client’s name and with the client’s authorisation.
• Internal Personnel
  Authorised employees, Company Secretaries, and case managers within Expertvuw who require access to client data for case processing. All personnel are bound by confidentiality obligations.
• Professional Advisors
  Lawyers, advocates, or notaries engaged in specific cases where legal services are required. Such engagement is disclosed to the client and subject to professional confidentiality.
• Legal Obligation
  Where we are required by law, court order, or lawful government direction to disclose personal data, we will comply with such requirement. Where permitted by law, we will notify the client of such disclosure.

No disclosure to third-party marketers: We do not share your personal data with any marketing company, data broker, insurance company, or financial product provider. Your data is used exclusively for the purpose for which it was collected.

B6.  Data Retention

We retain personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law, whichever is longer. Our standard retention periods are:

Retention practices under this Share Recovery Privacy Policy are designed to comply with applicable legal and regulatory obligations.

• Active case files: retained for the duration of the engagement plus 7 years after case closure
• Regulatory submission records: retained for the period required under applicable company law and tax law
• Website analytics data: retained for 12 months on a rolling basis

After the applicable retention period, personal data is deleted or anonymised using secure methods.

B7.  Data Security

We implement industry-standard technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include:

Protecting client information remains a core objective of this Share Recovery Privacy Policy.

• Encrypted storage of sensitive documents and identity data
• Access controls limiting data access to authorised personnel only
• Secure document handling and transmission protocols
• Regular internal security reviews

No method of electronic transmission or storage is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security of data transmitted over the internet. Any transmission is made at your own risk. In the event of a data breach that is likely to affect your rights or interests, we will notify you as required under applicable law.

B8.  Cookies and Tracking Technologies (Google Privacy Policy)

Our website uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: required for website functionality and security
• Analytics cookies: used to understand website usage patterns (Google Analytics)
• Marketing pixels: used for remarketing (Facebook Pixel and similar)

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. Our cookie banner allows you to accept or decline non-essential cookies on your first visit.

B9.  Your Rights as a Data Principal

Under the DPDP Act, 2023, and applicable rules, you have the following rights in respect of your personal data:

• Right to access: to obtain confirmation of whether we process your data and to receive a copy of such data
• Right to correction: to correct inaccurate or incomplete personal data
• Right to erasure: to request deletion of your personal data, subject to our legal retention obligations
• Right to grievance redressal: to raise a complaint with our Grievance Officer
• Right to nominate: to nominate another individual to exercise your rights in the event of your death or incapacity
• Right to withdraw consent: to withdraw consent to processing of sensitive personal data at any time

To exercise any of these rights, write to our Grievance Officer at info@expertvuw.in. We will respond within 21 business days. If you are not satisfied with our response, you may approach the Data Protection Board of India once constituted under the DPDP Act, 2023.

B10.  Data from Minors

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. In cases involving legal heirs or nominees who are minors, data is processed only with the express consent of the parent or guardian, in accordance with applicable law.

B11.  Cross-Border Data Transfers

In the course of providing services to NRI clients and in the operation of cloud-based tools and services, personal data may be processed or stored outside India. All such transfers are subject to appropriate safeguards in compliance with applicable Indian law. We ensure that any third-party service providers outside India are bound by data protection obligations no less stringent than those applicable in India.

B12.  Third-Party Data Processors

We use certain third-party tools and platforms in the operation of our business, including Google Workspace, website analytics providers, and document management tools. These service providers act as data processors under our instructions and are contractually bound to process data only for the purposes we specify and to maintain appropriate security standards.

We do not permit any third-party data processor to use client personal data for their own purposes.

B13.  Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, regulatory requirements, or applicable law. The revised Policy will be published on our website at expertvuw.in/privacy-policy/ with an updated effective date. Continued use of our website or services after the effective date of any revision constitutes acceptance of the revised Policy. We recommend reviewing this Policy periodically.

Any update to this Share Recovery Privacy Policy will be published on this page with a revised effective date.

Material changes to this Policy will be notified to active clients by email at least 14 days before the change takes effect.

B14.  Governing Law and Jurisdiction

This Policy and all matters arising from it are governed by the laws of India. Any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at New Delhi.

PART C — CONTACT AND GRIEVANCE REDRESSAL

For any queries, concerns, or complaints relating to this Policy, your personal data, or our services, please contact:

Grievance Officer: Ms. Chetna Shoor, Practising Company Secretary
Company: Expertvuw Management Pvt. Ltd.
Address: F64-65, Manish Global Mall, Sector 22 Dwarka, New Delhi – 110077
Email: info@expertvuw.in
Phone: +91 88829 91427
Office Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
Response Time: Within 21 business days of receipt

We are committed to resolving all data and service complaints promptly and fairly. If your complaint is not resolved to your satisfaction within 21 business days, you may escalate the matter to the appropriate regulatory authority.

ACKNOWLEDGEMENT

By using this website or engaging Expertvuw’s services, you confirm that:

• You have read and understood this Privacy Policy and Disclaimer in full
• You engage Expertvuw voluntarily as an independent professional consultancy
• You understand that Expertvuw is not affiliated with any government authority
• You authorise Expertvuw to process your personal data as described in this Policy for the purposes of delivering the agreed services
• You understand that regulatory outcomes are determined by the relevant authority and are not guaranteed