Refund and Cancellation Policy

1. Scope

This policy applies to professional fees paid to Expertvuw Management Private Limited for unclaimed asset recovery support. The amount and stages of the fee for your case are set out in your written agreement.

2. When we refund in full

• If we are unable to process your case, or we decide not to proceed with it at any stage, we refund 100% of the professional fee you have paid to us for that case.
• This applies provided you have supplied the documents we asked for and completed the requirements of the company, registrar or authority that only the claimant can complete.

3. When a refund is not available

• Where the case cannot proceed because documents or information were not provided, were found to be inaccurate, or steps required from the claimant were not completed.
• Where you withdraw or cancel after work has started. The fee already paid is not refunded; your original documents are returned to you.
• Third-party costs already incurred on your behalf or paid by you directly, such as stamp paper, notarisation, apostille, courier, newspaper notices or court fees.

4. Claims rejected or delayed by an authority

Every claim is decided by the company, registrar or authority concerned. Where a claim is rejected or delayed after the agreed work has been completed, the position on fees is as set out in your written agreement.

5. Cancelling an engagement

You may cancel by writing to info@expertvuw.in from your registered email address. We will confirm the stage your case has reached and return your original documents.

6. How to request a refund

Email info@expertvuw.in with your name, case reference and the reason for the request. We acknowledge and decide refund requests within a reasonable time.

7. How refunds are paid

Approved refunds are paid by bank transfer to the account from which the payment was received, within a reasonable time of approval. We do not pay refunds in cash. GST is adjusted as permitted by law.

8. Questions and concerns

Write to info@expertvuw.in or call +91 88829 91427 (10 AM – 7 PM, Monday to Saturday). If you are not satisfied with the response, you may write to the Grievance Officer named in our Privacy Policy. See also our Terms of Service.